What type of shipping do we offer?
- Ópalens offers free standard ground shipping for purchases totaling over $100, via USPS, UPS, and FedEx or other nationally recognized carriers. Otherwise below $100 a straight fee of $8 will be applied.
- For 2 day shipping Ópalens offers standard national and international rates based on calculation of weight and destination.
- For Next Day shipping, the same applies in terms of standard rates.
All of the above implies the actual “shipping” time, and does not represent the processing time; which in some cases can take up to 3 days max.
When will my order ship?
- Your order will be processed to ship if it is placed before 2pm that business day. If it’s after 2pm on a business day, then it will take place first thing on the next business day. The order will be guaranteed to ship no later than 3 consecutive business days.
Where do you ship?
- Currently Ópalens only operates in the United States, but very soon will be shipping internationally.
How do I track my order?
- Once your order is placed, you will receive a tracking number and confirmation via email.
- If you have any questions regarding your order, please reach out to Info@opalensbeauty.com
What is your return policy?
- First step is to get in contact customer services at firstname.lastname@example.org, and initiate the return process. We are happy to hear out all complaints and/or issues in orders.
- All return processes are subject to a deadline of within (30) days of purchase order and provided that they are unused and unopened.
- Certain items may not apply.
Can I return a gift?
- The same return policy applies to all gifts, except the approved deadline of process is (60) days.
- All returns must start with engagement of customer service, email@example.com
Can I change my order?
- All orders are presumed final once they are placed, but contacting firstname.lastname@example.org within 1-2 days of placing the order, could give the possibility for change.